For problems with your Library Card Account, please check with your local library first

If you just got a new e-reader or notebook or audioplayer, check out these guides for getting started:

Getting Started with Kindle

Getting Started with iOS (iPad, iPhone, iPod Touch)

Getting Started with NOOK

Getting Started with Android

For all other devices, check the Get Started sections here: http://help.overdrive.com/

Please fill out the fields below as fully as you can. Make sure your email address is correct. We will contact you to help solve your problem. 

If you are writing from a Waukesha County Library, please read this message before continuing!

If you are a patron in Waukesha County:

On March 10, your library began requiring a PIN to access OverDrive.  The PIN is the same as the password you use when logging into your Cafe account.  If you do not know your PIN/password, you can try your birthdate (MM/DD/YYYY).  If this does not work, you can use the Email Password form if you know your barcode and have an email address on file with the library.  If you still cannot get in, please contact your local library for assistance.